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They will be responsible for answering the 911 phones at all times and other department phones after day business hours. They should be efficient in operating the departments computer system, the TCIC/NCIC computer system, the 911-computer system, and the Power Map computer system.  They will be responsible for completing all the needed information on the Call for Service (CFS) cards. They will obtain all necessary information from reporting persons to enable Deputy/Officer to be able to handle CFS. They will complete the cards, dispatch the deputy, and properly log the disposition. They will maintain the proper logs and reports on all calls for service. They will assist field units in performing their duties, to include but not limited to, making phone notifications, and internet researching.  They will make inquiries in the TCIC/NCIC computers in compliance with the TLETS contract. They will maintain logs for wreckers, teletypes, security checks, lost/found animals, control burns, extra patrol requests, vehicle repossessions, loose livestock, and emergency resource logs and impound records. They will monitor business alarms and the courthouse security alarms. They will be responsible for notification of needed employees and other emergency personnel. They are also responsible for all after hours notification for ACO, CPS, CID call outs, JP inquests, MHMR screenings, and emergency transports. They will assist the jail in identification of wanted people, running criminal histories, sending teletypes for wanted persons or release information on inmates being released. They will be responsible for the integrity of the warrant system as well as all records entered into TCIC/NCIC. They will send teletypes in response to warrant confirmation and update transport on the status of inmates from other agencies holding inmates with Wise County charges. They will maintain the original copy of all warrants issued to the department and update warrant information that is disseminated to dispatch from the TCIC/NCIC Quality Control desk. They will enter warrants on occasion to assist the warrant manager, will verify all warrants that are entered by Communications or by the warrant manager and then file in the warrant drawer once verified they are accurate. These employees are also responsible for the entry of all stolen property into the TCIC/NCIC system. This employee is responsible for notifying CID when stolen property has been recovered. They will perform monthly validation of records entered into TCIC/NCIC to ensure accuracy and validity. They will be proficient in the use of the 911 and Telecommunication Device for the Deaf. Employee will also be trained to provide basic life saving skills using EMD protocols provided by Power Phone. They will assist the National Weather Service, Emergency Management Coordinator, Fire Marshal and local weather watchers. Employees within the Communications division are required to work 12 hour shifts and rotate nights/days every 3-6 months. A Communications Officer/Dispatcher is not able to abandon a phone call or radio traffic in order to take a break or if their shift is over. This is a highly stressful job due to the emotional calls involving violence and tragedy on a daily basis. Dispatchers must remain constantly prepared for emergency calls and there is very little room for error. In this work environment, keying in a wrong number can cause a delayed response for responders which may potentially be life-threatening for the people they are responsible for getting help to.  Employee must obtain the Texas Commission on Law Enforcement Standards and Education 40-hour Telecommunication certificate.
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CIVIL/WARRANTS MANAGER.  This employee will report to the Special Services Lieutenant. This employee will be responsible for the receiving, computer entry, and assignments of all criminal warrants and civil process papers. The Manager will maintain the records in such a manner that a current status report can be given on each paper. The Manager will perform computer inquires for criminal histories and drivers license information for proper identification in the warrant process listing AKA etc. The Manager will prepare warrant jackets on each warrant and paper and place the process in it along with other completed documents. The warrant will then be entered into TCIC/NCIC and NCTCIC databases in accordance to predetermined criteria. The wanted person will then be checked to ensure correct entry.  The employee will make warrant service officers aware of exigent circumstances on those warrants that qualify. The warrants will be filed and employee will ensure that the appropriate officers receive a warrant list. Civil papers will be assigned to civil officer and when serious backlog exist, to the Division Lieutenant. When warrants are served or recalled, the warrant will be removed from the file in dispatch, cleared from TCIC/NCIC /NCTCIC and/or  returned to issuing magistrate with a cover letter. All phases of the process will have documentation on file with the employee or supervisor. The warrant and civil jacket will be maintained under employees supervision for 2 years. Employee will receive all incoming calls that relate to civil and warrant. Employee will make monthly reports as required by the sheriff or supervisor. This employee should receive the Texas Commission on Law Enforcement Standards and Education 40-hour Telecommunications certificate. 
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Pay Scale Levels
DEPUTY 3 CLERK 6 JAILER 4 DISPATCHER 3 ANIMAL CONTROL 4 PART-TIME DISPATCH
DEPUTY 2 CLERK 5 JAILER 3 DISPATCHER 2 ANIMAL CONTROL 3 PART-TIME JAILER
DEPUTY 1 CLERK 4 JAILER 2 DISPATCHER 1 ANIMAL CONTROL 2 PART-TIME PATROL OFFICER
  CLERK 3 JAILER 1   ANIMAL CONTROL 1 PART-TIME ANIMAL CONTROL OFFICER
  CLERK 2        
  CLERK 1        

(Full-time positions 40 hr/week. Benefit package. Part-time positions have no benefit packages)